Join Our Team

At VoxiAid, we’re building a team of talented professionals passionate about delivering exceptional customer support solutions. Explore opportunities to grow your career with us.

Job Openings

Customer Support Executive

Serve as the first point of contact for customers, providing efficient and empathetic solutions to their inquiries and ensuring a seamless customer experience.

Role Description

Key Responsibilities

Respond to customer inquiries via calls, emails, and chat.
Resolve issues promptly and escalate complex problems when necessary.
Maintain accurate records of customer interactions in the CRM.
Provide feedback to the team on recurring customer pain points.

Experience Needed

Freshers can also apply
0–2 years in customer service or a related field (entry-level role).
Freshers with excellent communication skills are welcome.

Skills Required

Strong verbal and written communication.
Empathy and problem-solving abilities.
Familiarity with CRM tools (preferred, but not mandatory).

Education

Bachelor’s degree (any field preferred but not mandatory).

Apply Now

On-site

Full-time

Team Lead – Customer Success

Lead and mentor a team of customer support executives, ensuring the delivery of exceptional service quality while driving team performance to meet key metrics.

Role Description

Key Responsibilities

Supervise daily operations and manage the support team.
Monitor team performance and provide coaching to improve skills.
Develop and enforce workflows, SOPs, and escalation processes.
Collaborate with management to implement strategies for customer success.
Analyze performance data and provide regular reports.

Experience Needed

3–5 years in customer service with at least 1 year in a leadership role.
Proven track record of managing teams and meeting performance metrics.

Skills Required

Leadership and team management.
Analytical and reporting skills.
Familiarity with CRM and ticketing systems.

Education

Bachelor’s degree in Business Administration, Communications, or a related field.

Apply Now

On-site

Full-time

Technical Support Specialist

Provide expert assistance to customers facing technical challenges, ensuring timely resolution and a superior user experience.

Role Description

Key Responsibilities

Diagnose and resolve technical issues reported by customers.
Guide users through troubleshooting processes and product configurations.
Work closely with the IT team to resolve software and system-related problems.
Document technical issues and solutions for future reference.
Proactively identify recurring technical problems and recommend improvements.

Experience Needed

Freshers can also apply
2–4 years in technical support or IT-related roles.
Hands-on experience with troubleshooting and support tools.

Skills Required

Strong technical problem-solving abilities.
Knowledge of CRM, VOIP, and ticketing systems.
Familiarity with networking and software installation.

Education

Bachelor’s degree in IT, Computer Science, or a related field. (Not mandatory)

Apply Now

On-site

Full-time

IT Support Specialist

Responsible for maintaining and troubleshooting technical systems, ensuring seamless operations for our tools and platforms (CRM, VOIP, ticketing systems)."